Frequently Asked Questions (FAQ)

In which areas do you provide services?
We’re proud to be in Hamilton and support surrounding communities such as Dundas, Ancaster, Stoney Creek, Binbrook, Mount Hope, and Burlington. If you are outside this area, please reach out as we may still be able to help!

Is there a long-term contract required?
No - we believe in flexibility, so you are never locked into a long term contract.

Is there a minimum number of hours required per visit?
Yes, we require a minimum of two (2) hours per visit to ensure meaningful time together.

What kind of background and screening checks do you conduct for your companions?
All of our companions complete a vulnerable sector check and thorough reference checks before joining our team, ensuring safety and peace of mind for your loved ones.

Will we always have the same companion?
We strive for consistency. Whenever possible, you’ll be matched with the same companion to build trust and a meaningful connection.

How is companionship different from personal care or nursing?
Unlike personal care or nursing, companionship is about connection. We focus on easing loneliness, supporting routines, and encouraging meaningful activities.